For a long time customers would contact the Royal Mail General Enquiries department when they suspected mail had been redirected.

As you can imagine this involved being asked to fill out a form online and await a reply, which took anywhere between 5 days and two weeks to come through, and that's before any intervention happens.

People were very unhappy with this service as this lost time allowed fraudsters free reign over your credit file and bank accounts.

Our teams within The Investigation Unit act on day one of being notified, contacting the top person at your local sorting office and demanding your redirection be stopped that day.

We have stopped thousands of fraudsters in their tracks and no doubt stopped many millions of fraud from occurring.

For us the real reward is reducing the number of victims and saving them from stress and upset.